Control-M uses a callback connection method for several actions such as Upload Folder and Open Viewpoint.
Control-M/EM uses a single XML CORBA configuration file, called config.xml that defines CORBA configuration data for all CORBA components (clients and servers included). During installation, the file is configured with default values for the components. Sometimes, when the client machine has more than one IP address, the default configuration does not provide optimum performance, resulting in a failure.
If the callback connection fails during login, the Connectivity Failure window appears, warning you about the connectivity failure. If you ignore this warning, you might not be able to open a Viewpoint or upload a folder from the Control-M/EM server.
The Connectivity Failure window indicates that the Control-M/EM server is not connected to the Control-M client and enables you to resolve the problem automatically or manually.
During the automatic resolution, all available IP addresses are scanned, the best IP address (with the shortest response time) is identified, and the CORBA configuration file is modified accordingly.
To re-establish connectivity, see Troubleshooting connectivity.
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