ServerName

Defines the name of your Remedy server.

UserName

Defines the user name in Remedy.

IsUserPasswordEncrypted

Determines whether the user password is encrypted or not. If you want to encrypt the user password, do the following:

1. Complete Integrating Remedy with Control-M Workload Change Manager and build the MAEVEN package.
2. Run the following command:

   java -cp target\WCMRemedyIntegration-9.jar com.bmc.ctmem.wcminteg.changemanagment.AESCrypt abcd1234

3. Update the encrypted password in the UserPassword property
4. Build the MAEVEN package again.

Valid Values:

• yes
• no

Default: no

UserPassword

Defines the password of the Remedy user. If you have created an encrypted password, you can define the password in this property.

CreateForm

Creates a new change management entry in the Remedy form.

ModifyForm

Determines an existing change management entry to modify in the Remedy form.

ChangeIdFieldId

Specifies the field ID number that contains the Change Ticket ID in Remedy. If the Change Ticket ID is not defined in the submitted request, it is created automatically and is then assigned to the request. If a Change Ticket ID is defined, then it is verified in Remedy.

TicketApprovedFieldId

Specifies the field ID number that contains the status of the request.

TicketApprovedFieldValue

Specifies the field value which determines if the status is approved.

After a request is submitted for approval, the integration process checks if the TicketApprovedFieldId of the change ticket is in the value of TicketApprovedFieldValue. If it is, the request is approved and the status is changed.