Service definitions and rules

Users of Self Service view their jobs through services that are created in the Service Definition Manager or through the job search panel.

In the Service Definition Manager, you can create, edit, and delete the following entities:

• Service definitions: Service definitions determine which jobs and services are visible to Self Service users. A service is a group of one or more jobs that are aggregated based on job filtering criteria, Order date, SMART folder, or a job.

  You can create services for specific jobs within a broader process, such as just the calculations in an inventory process, or just the file transfers. If you need a service for an ad-hoc requirement, such as generating a report, you can create an orderable service.

  EXAMPLE: You can create a service for a subsystem of the HR application called HR_Sb1, which includes all calculation jobs associated with the HR application, and that include the prefix Sb1 in their job names.

• Service Rules: You can create a service rule to automatically generate new services based on filtering and grouping criteria, rather than create individual services one by one. Every time a new job matches the service rule criteria, it is added to a newly created service.

  EXAMPLE: Using the example above, if the first three characters in the job names of the HR application represent the HR subsystem, you can create one rule that will instantly create a service for each subsystem in the HR application regardless of the number of subsystems that exist, without the need to define a service definition for each subsystem. The service rule will analyze all the jobs in the HR application, and adjoin the jobs to services according to their first three characters.