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Several times each month, there are qualitative and timeliness problems with the data sent from the divisions. Problems may be caused by transmission errors, inexperienced staff at the divisions, application programming errors, tampering with the data, missed schedules, or a host of other reasons.
As a result, management receives misleading or late reports.
Also, sales commissions are often in error, because they are based on incorrect invoice or accounts receivable information.
This has resulted in management not trusting the reports and not taking the action that they should be taking as a result of the information received. Also, sales employee morale is suffering because sometimes there are serious sales commission errors. Occasionally, the executives have gone through internal reviews and meetings with their bank, using inaccurate information.
Each new application that is distributed to the PC Network has resulted in additional staff being added at HQ for monitoring and control of the application. HQ staff levels are now frozen and management wants tighter controls and procedures to be implemented immediately.
ISD programming staff have a two year backlog of work. As a result, the ISD management cannot free up programmers to write more control programs for at least six months. Because of recent turnover, operations staff are working longer shifts, with more junior operators. This has made the production environment more error-prone.
Using this historical basis, you will work with the INTRAC information to simplify and improve operations.
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