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One of your most important tasks is to "sell" the benefits of online viewing to the end users. If you can change the users' attitude from that of receiving reports to that of utilizing available information, you have the key to revolutionizing your current paper-based distribution system to an information access system.
If you have come this far, you probably already realize the benefits of online viewing. As previously mentioned, end users may resist change or be apprehensive about it. Receiving a report every day provides a comfort factor, regardless of what they do with it. Over the last twenty years or so, users have become used to receiving their reports sometime during their second cup of coffee. To change this mentality can be difficult.
To sell the benefits of online viewing you can highlight the improvements that will occur in their daily jobs and the advantages that they will gain. You should also provide them with a feeling of support and security.
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