The Super User’s Role

The super users will sell the benefits of the implementation downwards through their organization. A super user who is sufficiently high up in the organization will probably deputize staff whom you can contact and with whom you can coordinate the project. These, in effect, will become your super users. Having super users appointed by their managers will provide a good basis for the recognition of the project and its subsequent implementation. Throughout the project you will be dealing with these users; they are strategic to your implementation and should ensure that your requests are met.