What are the Average Report Delivery Times?

Many sites have now introduced Service Level Agreements (SLA) for report delivery. If you have such agreements, you will be aware of any exceptions to the specified report delivery times at your site. The objective for most sites is to have report output delivered to the user by the start of the working day. On some occasions, if processing problems occur or if printing volume is high, targets and SLAs will be missed. Report delivery may also be delayed if the user is located a considerable distance from the distribution center.

It is difficult to calculate what impact delayed reports have on the business. It depends on the report contents, and the need the user has for the report.