The procedure described in this section helps to identify and resolve PE PTFs (PTFs in ERROR) within a specified level and below. BMC recommends that you follow this procedure whenever installing a new system or a maintenance upgrade. Follow the procedure at the beginning of the project, and again before moving the new or upgraded system to production.
To identify and resolve PEs within a specified level and below
Log on to the eFix service ( http://apps.bmc.com/support/efix.cgi) using your BMC support username and password.
Select the Environment and Version according to your system.
Select PE from the Status dropdown menu.
Enter a Search Argument of Lvv.mmm*, where vv is the version and mmm is the maintenance level. For example, for 9.0.19.100, use 19.100 as the vv.mmm value. (Note: The '*' indicates all levels up to and including the level specified.)
Submit the query. The results screen contains a list of all PE PTFs in the specified level and below.
This list should be the input for the next query.
Click the Use Results from all Pages button, to return to the entry screen. The Search Arguments window is populated with all the PE PTFs in the levels specified.
Select the Run Pre/Co Requisite Analysis check box, and choose the Level of the maintenance or system being installed (this is the same mm value used in Step 4). Leave the Resolve PE PTFs check box selected (the default).
Submit the query. The resulting list will contain
the PE PTFs requested
their resolving PTFs (if found)
additional PTFs required by the resolving PTFs above the selected maintenance level
In the results list, the PE flag will be colored
blue for PE PTFs that were resolved
red for PE PTFs that were not resolved
Only PTFs above the level requested will be marked for download.
Download the PTFs using the Download selected PTFs on this page button. In the event that there are multiple pages, repeat this step for every page.
Upload the PTFs to your system (LRECL=80 and RECFM=F or FB). This upload MUST be a binary upload, without specifying ASCII/EBCDIC translation or CR/LF.
Install the PTFs using the Apply Ad hoc PTFs feature of ICE. If you are installing a maintenance upgrade, using the Apply Maintenance Upgrade feature of ICE, add these PTFs to the upgrade using the 'A' option in Step 1.6 RECEIVE and Analyze Target Environment.
