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Contacting BMC Software
You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information about the company, its products, corporate offices, special events, and career opportunities.
United States and Canada
Address |
BMC SOFTWARE INC 2103 CITYWEST BLVD HOUSTON TX 77042-2827 USA |
Telephone |
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Fax |
713 918 8000 |
Monday, April 24, 2023
Outside United States and Canada
Telephone |
(01) 713 918 8800 |
Fax |
(01) 713 918 8000 |
© Copyright 1999-2020 BMC Software, Inc.
Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of BMC Software, Inc.
BMC, BMC Software, the BMC logo, the BMC Software logo, and other BMC marks, and the tagline “Bring IT to Life” are the exclusive properties of BMC Software, Inc., or its affiliates or subsidiaries and are registered or may be registered with the U.S. Patent and Trademark Office and in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.
For BMC Control-M Products that are licensed on the “per CPU – Full Capacity” unit of measurement and installed in an Amazon Web Services (“AWS”), Microsoft Azure (“Azure”), or Google Cloud Platform ("GCP") cloud environment, a license is required for the total number of CPUs in each AWS, Azure, or GCP instance upon which the Product is installed or which the Product manages, either remotely or locally. For AWS and GCP, one CPU is equivalent to one vCPU, as defined by AWS. For Azure, one CPU is equivalent to up to four Virtual Cores (as defined by Azure), rounded up to the closest multiple of four.
IBM® Tivoli® Business Service Manager, IBM Tivoli Workload Scheduler, IBM Cognos, IBM InfoSphere DataStage, IBM i (AS/400), IBM Websphere, and AIX® are the trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both.
UNIX® is the registered trademark of The Open Group in the US and other countries.
Linux is the registered trademark of Linus Torvalds.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
SAP® R/2 and SAP R/3, SAP Business Objects, and SAP NetWeaver are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
Restricted rights legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Field 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA. Any contract notices should be sent to this address.
Customer support
You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer
Support by telephone or e-mail. To expedite your inquiry, see “Before contacting BMC.”
Support website
You can obtain technical support from BMC 24 hours a day, 7 days a week at http://www.bmc.com/support. From this website, you can:
Support by telephone or e-mail
In the United States and Canada, if you need technical support and do not have access to the web, call 800 537 1813 or send an e-mail message to customer_support@bmc.com. (In the subject line, enter SupID:<yourSupportContractID>, such as SupID:12345). Outside the United States and Canada, contact your local support center for assistance.
Before contacting BMC
Have the following information available so that Customer Support can begin working on your issue immediately:
License key and password information
If you have questions about your license key or password, contact BMC as follows:
Third party Software
For the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product, see https://docs.bmc.com/docs/display/workloadautomation/Control-M+Workload+Automation+Documentation and click Third-party software (TPS).