When defining a service, the first step is to identify a set of dependent jobs that represent a critical batch service that must complete by a certain time. SLA Management analyzes the performance of this set, or chain, of jobs to calculate if the service will end on time.
After you have identified the chain of jobs, a new SLA Management job must be defined so that it, too, depends on the other jobs. The Control-M SLA Management job must be defined as the last job in the chain. SLA Management considers any jobs defined above the SLA Management job as part of a batch service, as shown in the following figure:
All jobs defined in this figure are part of the critical service because the BIM9559 SLA Management job depends on them, either directly or indirectly.
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