Track-It! 11.4 Service Pack 02 System Requirements
BMC Track-It! Server
Component |
Minimum Requirement |
Computer and processor |
2 gigahertz (GHz) Pentium 4 class (or equivalent) processor |
Memory |
1048 megabytes (MB) RAM |
Hard disk |
400 megabytes (MB) Initial installation may require up to 2 Gigabytes GB of free space to extract all installation files |
Display |
1024x768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor |
Other |
The following software will be installed to support application functionality if it is not already present:
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Supported BMC Track-It! Server Operating System
Operating System |
Supported Versions |
Operating System |
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BMC Track-It! Web Server
Component |
Minimum Requirement |
Computer and processor |
2 gigahertz (GHz) Pentium 4 class (or equivalent) processor |
Memory |
1024 megabytes (MB) RAM |
Hard disk |
100 megabytes (MB) |
Display |
1024x768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor |
Other |
To install Track-It! Web components on Windows 2008 Server and Windows 2012 Server, the IIS role must be installed through the Server Manager and the following role features enabled:
In all 64 bit4 versions of Windows, IIS must be configured to spawn 32 bit worker processes. Important Note: Track-It! Web Should Not Be Installed on a Domain Controller |
Supported Web Server/Operating System
Operating System |
Supported Versions |
Web
Server/ |
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BMC Track-It! Database Server
Component |
Minimum Requirement |
Computer and processor |
2 gigahertz (GHz) Pentium 4 class (or equivalent) processor |
Memory |
1048 megabytes (MB) RAM |
Hard disk |
1 gigabyte (GB) – initial space requirements for installation are significantly smaller; space requirement is to accommodate future growth |
Supported Database Management System
Operating System |
Supported Versions |
Database Management System |
Important Note: To support TLS1.2, you must upgrade the SQL Server express to the latest patch. |
Email Servers & Clients
Component |
Supported Platforms |
Supported Email Servers |
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Supported Email Clients |
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Directory Services
Component |
Supported Platforms |
Supported |
· Microsoft Active Directory Services (ADS) 2008, 2012, 2016, 2019 · Novell eDirectory™ 8.7.3 IR4, 8.8 · Lotus Domino 8.5, 9.0 |
BMC Track-It! Technician Client Application
Component |
Minimum Requirement 3 |
Computer and processor |
2 gigahertz (GHz) Pentium 4 class (or equivalent) processor |
Memory |
1 gigabyte (GB) RAM or higher Recommended 2 gigabyte (GB) RAM or higher |
Hard disk |
200 megabytes (MB); a portion of this disk space will be freed after installation |
Display |
1024x768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor |
Other |
The following software will be installed to support application functionality if it is not already present: · .NET Framework 4.0 · MDAC 2.8 |
Network connectivity (to Track-It! Server components) |
256 KBPS or higher |
Supported Technician Client Operating Systems
Operating System |
Supported Versions |
Windows operating systems |
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BMC Track-It! Web & BMC Track-It! Self Service Web Client
Component |
Minimum Requirement 3 |
Display |
1024 x 768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor |
Network Connectivity (to Track-It! Web Server) |
256 Kbps or higher |
Supported Web Browsers
Web Browsers |
Supported Versions |
Microsoft Internet Explorer |
9, 10 and 11 |
Apple Safari |
9.2.1 for MAC |
Google Chrome |
30 and later |
Mozilla Firefox |
24 and later |
BMC Track-It! Mobile Web
Component |
Minimum Requirement |
Display |
320 x 480 pixels or higher resolution |
Supported Mobile Operating Systems
Mobile OS |
Supported Versions |
Android |
5.0 |
iOS |
9.2.1 |
BMC Track-It! Audit
Supported BMC Track-It! Audit Operating Systems
Operating System |
Supported Versions |
Windows Platforms (with PC Audit) |
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Mac Platforms (with Mac Audit add-on) |
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Supported Hardware for BMC Track-It! MAC Audit
Operating System |
Hardware |
MacOS 10.15 (Catalina) |
· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers |
MacOS 10.14 (Mojave) |
· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers |
MacOS 10.13 (High Sierra) |
· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers |
MacOS 10.12 (Sierra) |
· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers |
Mac 10.11 (El Capitan) |
· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers |
Mac 10.10 (Yosemite) |
· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers |
BMC Remote Host Module
(Deployed to End-User or Server Machines)
Component |
Minimum Requirement |
Computer and processor |
Intel Pentium processor or higher, or 100% compatible |
Memory |
OS requirement plus additional 128 megabytes (MB) |
Hard disk |
<= 15 megabytes (MB) |
Display |
Any 100% VGA compatible graphics adapter supported by Windows |
Other |
· Smart Card Authentication to Active Directory requires that the Security Server(s), Active Directory and Active Directory domain controllers be configured properly. · Active Directory must trust a certification authority to authenticate users based on certificates from that CA. · As with any PKI implementation, all parties must trust the Root CA to which the issuing CA chains. |
Supported BMC Remote Host Operating System
Operating System |
Supported Versions |
Operating System |
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Processor |
Intel or compatible |
Disk Space |
<30 megabytes (MB) |
BMC Remote Guest Module
(Installed with the BMC Track-It! Technician Client Application)
Component |
Minimum Requirement |
Computer and processor |
Intel Pentium processor or higher, or 100% compatible |
Memory |
OS requirement plus 512 megabytes (MB) RAM or higher |
Hard disk |
Hard disk 50 megabyte (MB); a portion of this disk space will be freed after installation |
Display |
Display 1024x768 or higher resolution monitor as the Guest module requires at least 256 colors (16-bit color depth or higher recommended) |
Supported BMC Remote Guest Operating System
Operating System |
Supported Versions |
Windows operating systems |
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Notes
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Minimum requirements do not include requirements for the server operating system or any other application (i.e., MS SQL, MS IIS, anti-virus, etc.) installed on the same server.
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If several BMC Track-It! components (i.e., BMC Track-It!, database or web server application) are installed together on a common server, the minimum requirements for each server component must be combined, and Note 1 above will also apply.
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Actual requirements and product functionality may vary based on your system configuration and operating system.
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Itanium 64 bit processors are not supported.
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Recommendation: >=512 Kbps connectivity from audited machine to BMC Track-It! server. Bandwidth from an “audit distribution (collection) point” back to the BMC Track-It! server does not have this recommendation, as this process is external from BMC Track-It!
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BMC Track-It! no longer supports Windows Server 2003 Enterprise as of July 14, 2015.
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Windows XP is no longer supported by Microsoft as of April 8, 2014.