Track-It! 11.4 Service Pack 02 System Requirements

BMC Track-It! Server

Component

Minimum Requirement

Computer and processor

2 gigahertz (GHz) Pentium 4 class (or equivalent) processor

Memory

1048 megabytes (MB) RAM

Hard disk

400 megabytes (MB) Initial installation may require up to 2 Gigabytes GB of free space to extract all installation files

Display

1024x768 or higher resolution monitor

Best viewed on 1280x1024 or higher resolution monitor

Other

The following software will be installed to support application functionality if it is not already present:

  • Microsoft .NET Framework 4.0

  • Microsoft Visual C++ 2010 Redistributable Package

  • MDAC 2.8

Supported BMC Track-It! Server Operating System

Operating System

Supported Versions

Operating System

  • Windows Server 2019

  • Windows Server 2016

  • Windows Server 2012 R2 64 bit4

  • Windows Server 2012 64 bit4

  • Windows Server 2008 R2 64 bit4

  • Windows Server 2008 32 and 64 bit4 with SP2


(Support for Standard, Web, Enterprise & Small Business Edition included for all server operating systems)

BMC Track-It! Web Server

Component

Minimum Requirement

Computer and processor

2 gigahertz (GHz) Pentium 4 class (or equivalent) processor

Memory

1024 megabytes (MB) RAM

Hard disk

100 megabytes (MB)

Display

1024x768 or higher resolution monitor

Best viewed on 1280x1024 or higher resolution monitor

Other

To install Track-It! Web components on Windows 2008 Server and Windows 2012 Server, the IIS role must be installed through the Server Manager and the following role features enabled:

  • ASP.NET

  • ASP

  • IIS 6 Metabase Compatibility (if using the Web Survey add-on)

  • Windows Authentication

  • Server Side Includes

  • Static Content

In all 64 bit4 versions of Windows, IIS must be configured to spawn 32 bit worker processes.

Important Note: Track-It! Web Should Not Be Installed on a Domain Controller

Supported Web Server/Operating System

Operating System

Supported Versions

Web Server/
Operating System

  • IIS 10.0 Windows 2019

  • IIS 9.0 Windows 2016

  • IIS 8.5 Windows 2012 R2 64 bit4

  • IIS 8.0 Windows 2012 64 bit4

  • IIS 7.5 Windows 2008 R2 64 bit4 Web Server w/SP1

  • IIS 7.0 Windows 2008 32 and 64 bit4 Web Server w/SP2

BMC Track-It! Database Server

Component

Minimum Requirement

Computer and processor

2 gigahertz (GHz) Pentium 4 class (or equivalent) processor

Memory

1048 megabytes (MB) RAM

Hard disk

1 gigabyte (GB) – initial space requirements for installation are significantly smaller; space requirement is to accommodate future growth

Supported Database Management System

Operating System

Supported Versions

Database Management System

  • Microsoft SQL Server 2019 (Standard and Enterprise editions)

  • Microsoft SQL Server 2017 (Standard and Enterprise editions)

  • Microsoft SQL Server 2016 (Standard and Enterprise editions)

  • Microsoft SQL Server 2014 (Standard and Enterprise editions)

  • Microsoft SQL Server 2012 (Standard and Enterprise editions)

  • Microsoft SQL Server 2008 R2 (Standard, Enterprise and Datacenter editions

  • Microsoft SQL Server 2008 with SP3 (Express, Standard and Enterprise editions)

  • Microsoft SQL Server 2005 (Express, Standard and Enterprise editions) with SP4

Important Note:  To support TLS1.2, you must upgrade the SQL Server express to the latest patch.

Email Servers & Clients

Component

Supported Platforms

Supported Email Servers

  • Microsoft Exchange 2007, 2010, 2013, 2016, 2019, Office 365

  • Lotus Domino 8.5, 9.0

  • Supports SMTP for sending and POP, IMAP, Exchange and Lotus Domino for receiving

Supported Email Clients

  • Microsoft Outlook 2007, 2010, 2013 32 bit only, 2016, 2019

  • Lotus Notes 7.0, 8.0, 8.5, 9.0

Directory Services

Component

Supported Platforms

Supported
Directory Services

·        Microsoft Active Directory Services (ADS)  2008, 2012, 2016, 2019

·        Novell eDirectory™ 8.7.3 IR4, 8.8

·        Lotus Domino 8.5, 9.0

BMC Track-It! Technician Client Application

Component

Minimum Requirement 3

Computer and processor

2 gigahertz (GHz) Pentium 4 class (or equivalent) processor

Memory

1 gigabyte (GB) RAM or higher

Recommended 2 gigabyte (GB) RAM or higher

Hard disk

200 megabytes (MB); a portion of this disk space will be freed after installation

Display

1024x768 or higher resolution monitor

Best viewed on 1280x1024 or higher resolution monitor

Other

The following software will be installed to support application functionality if it is not already present:

·        .NET Framework 4.0

·        MDAC 2.8

Network connectivity

(to Track-It! Server components)

256 KBPS or higher

Supported Technician Client Operating Systems

Operating System

Supported Versions

Windows operating systems

  • Windows 10 32 and 64 bit4 (Pro and Enterprise)

  • Windows 8.1 32 and 64 bit4 (Pro and Enterprise)

  • Windows 8 32 and 64 bit4 (Pro and Enterprise)

  • Windows 7 32 and 64 bit4 with SP1 (Business, Enterprise and Ultimate editions included)

  • Windows Server 2012

  • Windows Server 2008 R2 64 bit4  with SP1 (Standard, Web, Enterprise & Small Business Editions included)

  • Windows Server 2008 32 and 64 bit4 with SP2 (Standard, Web, Enterprise & Small Business Editions included)

  • Windows Vista 32 and 64 bit4 with SP2 (Business, Enterprise and Ultimate editions included)

 

BMC Track-It! Web & BMC Track-It! Self Service Web Client

Component

Minimum Requirement 3

Display

1024 x 768 or higher resolution monitor

Best viewed on 1280x1024 or higher resolution monitor

Network Connectivity (to Track-It! Web Server)

256 Kbps or higher

Supported Web Browsers

Web Browsers

Supported Versions

Microsoft Internet Explorer

9, 10 and 11

Apple Safari

9.2.1 for MAC

Google Chrome

30 and later

Mozilla Firefox

24 and later

BMC Track-It! Mobile Web

Component

Minimum Requirement 

Display

320 x 480 pixels or higher resolution

Supported Mobile Operating Systems

Mobile OS

Supported Versions

Android

5.0

iOS

9.2.1

BMC Track-It! Audit

Supported BMC Track-It! Audit Operating Systems

Operating System

Supported Versions

Windows Platforms

(with PC Audit)

  • Windows 10 64 bit4

    Note: Windows 10 Mobile is not supported.

  • Windows 8.1 64 bit4

  • Windows 8 32 and 64 bit4

  • Windows 7 32 and 64 bit4

  • Windows 2012 64 bit4 Servers (Standard, Enterprise, Small Biz and Web)

    Note: .Net Framework 3.5 is required for Windows 2012 only.

  • Windows 2008 R2 64 bit4 Servers (Standard, Enterprise, Small Biz, Datacenter and Web)

  •  Windows 2008 32 and 64 bit4 Servers (Standard, Enterprise, Small Biz and Web)

  •  Windows Vista 32 bit and 64 bit4 (Business and Ultimate editions)

Mac Platforms

(with Mac Audit add-on)

  • MacOS 10.15: Catalina- 2019

  • MacOS 10.14: Mojave- 2018

  • MacOS 10.13: High Sierra- 2017

  • MacOS 10.12: Sierra- 2016

Supported Hardware for BMC Track-It! MAC Audit

 Operating System

Hardware

MacOS 10.15 (Catalina)

·        iMac Intel Core™ Duo

·        Mac Mini

·        Mac Pro

·        MacBook (Pro and Air)

·        Mac Servers

MacOS 10.14 (Mojave)

·        iMac Intel Core™ Duo

·        Mac Mini

·        Mac Pro

·        MacBook (Pro and Air)

·        Mac Servers

MacOS 10.13 (High Sierra)

·        iMac Intel Core™ Duo

·        Mac Mini

·        Mac Pro

·        MacBook (Pro and Air)

·        Mac Servers

MacOS 10.12 (Sierra)

·        iMac Intel Core™ Duo

·        Mac Mini

·        Mac Pro

·        MacBook (Pro and Air)

·        Mac Servers

Mac 10.11 (El Capitan)

·        iMac Intel Core™ Duo

·        Mac Mini

·        Mac Pro

·        MacBook (Pro and Air)

·        Mac Servers

Mac 10.10 (Yosemite)

·        iMac Intel Core™ Duo

·        Mac Mini

·        Mac Pro

·        MacBook (Pro and Air)

·        Mac Servers

BMC Remote Host Module

(Deployed to End-User or Server Machines)

Component

Minimum Requirement

Computer and processor

Intel Pentium processor or higher, or 100% compatible

Memory

OS requirement plus additional 128 megabytes (MB)

Hard disk

<= 15 megabytes (MB)

Display

Any 100% VGA compatible graphics adapter supported by Windows

Other

·        Smart Card Authentication to Active Directory requires that the Security Server(s), Active Directory and Active Directory domain controllers be configured properly.

·        Active Directory must trust a certification authority to authenticate users based on certificates from that CA.

·        As with any PKI implementation, all parties must trust the Root CA to which the issuing CA chains.

 

Supported BMC Remote Host Operating System

Operating System

Supported Versions

Operating System

  • Platform: 32-bit and 64-bit

  • Windows 10

  •  Windows 8

  • Windows Server 2012

  • Windows Server 2016

  • Windows Server 2019

  • Windows 7 Starter, Home Premium, Professional, Ultimate, Enterprise(SP 0,1)

  • Windows Vista Home Premium, Basic, Business, Ultimate (SP 0,1,2)

  • Windows Server 2008 R2 Foundation, Standard, Enterprise, Datacenter(SP 0,1)

  • Windows Server 2008 Web, Standard, Enterprise, Datacenter (SP 0,1)

Processor

Intel or compatible

Disk Space

<30 megabytes (MB)

 

BMC Remote Guest Module

(Installed with the BMC Track-It! Technician Client Application)

Component

Minimum Requirement

Computer and processor

Intel Pentium processor or higher, or 100% compatible

Memory

OS requirement plus 512 megabytes (MB) RAM or higher

Hard disk

Hard disk 50 megabyte (MB); a portion of this disk space will be freed after installation

Display

Display 1024x768 or higher resolution monitor as the Guest module requires at least 256 colors (16-bit color depth or higher recommended)

Supported BMC Remote Guest Operating System

Operating System

Supported Versions

Windows operating systems

  • Windows 10 32 and 64 bit4

  • Windows 8 32 and 64 bit4

  • Windows 7 32 and 64 bit4 with SP1(Starter, Home, Premium, Business, Enterprise and Ultimate editions included)

  • Windows 2012 64 bit4 Servers (Standard, Enterprise, Small Biz and Web

  • Windows Server 2008 R2 64 bit4  with SP1 (Standard, Web, Enterprise & Small Business Editions included)

  • Windows Server 2008 32 and 64 bit4 with SP2 (Standard, Web, Enterprise & Small Business Editions included)

  • Windows Vista 32 and 64 bit4 with SP2 (Business, Enterprise and Ultimate editions included)

Notes

  1.  Minimum requirements do not include requirements for the server operating system or any other application (i.e., MS SQL, MS IIS, anti-virus, etc.) installed on the same server.

  2. If several BMC Track-It! components (i.e., BMC Track-It!, database or web server application) are installed together on a common server, the minimum requirements for each server component must be combined, and Note 1 above will also apply.

  3. Actual requirements and product functionality may vary based on your system configuration and operating system.

  4. Itanium 64 bit processors are not supported.

  5. Recommendation: >=512 Kbps connectivity from audited machine to BMC Track-It! server. Bandwidth from an “audit distribution (collection) point” back to the BMC Track-It! server does not have this recommendation, as this process is external from BMC Track-It!

  6. BMC Track-It! no longer supports Windows Server 2003 Enterprise  as of July 14, 2015.

  7. Windows XP is no longer supported by Microsoft as of April 8, 2014.

 

 

 
 
 

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