Track-It! 11.4 Service Pack 02 System Requirements

BMC Track-It! Server

Component	Minimum Requirement
Computer and processor	2 gigahertz (GHz) Pentium 4 class (or equivalent) processor
Memory	1048 megabytes (MB) RAM
Hard disk	400 megabytes (MB) Initial installation may require up to 2 Gigabytes GB of free space to extract all installation files
Display	1024x768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor
Other	The following software will be installed to support application functionality if it is not already present: Microsoft .NET Framework 4.0 Microsoft Visual C++ 2010 Redistributable Package MDAC 2.8

Supported BMC Track-It! Server Operating System

Operating System

Supported Versions

Operating System

Windows Server 2019
Windows Server 2016
Windows Server 2012 R2 64 bit⁴
Windows Server 2012 64 bit⁴
Windows Server 2008 R2 64 bit⁴
Windows Server 2008 32 and 64 bit⁴ with SP2

(Support for Standard, Web, Enterprise & Small Business Edition included for all server operating systems)

BMC Track-It! Web Server

Component	Minimum Requirement
Computer and processor	2 gigahertz (GHz) Pentium 4 class (or equivalent) processor
Memory	1024 megabytes (MB) RAM
Hard disk	100 megabytes (MB)
Display	1024x768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor
Other	To install Track-It! Web components on Windows 2008 Server and Windows 2012 Server, the IIS role must be installed through the Server Manager and the following role features enabled: ASP.NET ASP IIS 6 Metabase Compatibility (if using the Web Survey add-on) Windows Authentication Server Side Includes Static Content In all 64 bit⁴ versions of Windows, IIS must be configured to spawn 32 bit worker processes. Important Note: Track-It! Web Should Not Be Installed on a Domain Controller

Supported Web Server/Operating System

Operating System	Supported Versions
Web Server/ Operating System	IIS 10.0 Windows 2019 IIS 9.0 Windows 2016 IIS 8.5 Windows 2012 R2 64 bit⁴ IIS 8.0 Windows 2012 64 bit⁴ IIS 7.5 Windows 2008 R2 64 bit⁴ Web Server w/SP1 IIS 7.0 Windows 2008 32 and 64 bit⁴ Web Server w/SP2

BMC Track-It! Database Server

Component	Minimum Requirement
Computer and processor	2 gigahertz (GHz) Pentium 4 class (or equivalent) processor
Memory	1048 megabytes (MB) RAM
Hard disk	1 gigabyte (GB) – initial space requirements for installation are significantly smaller; space requirement is to accommodate future growth

Supported Database Management System

Operating System

Supported Versions

Database Management System

Microsoft SQL Server 2019 (Standard and Enterprise editions)
Microsoft SQL Server 2017 (Standard and Enterprise editions)
Microsoft SQL Server 2016 (Standard and Enterprise editions)
Microsoft SQL Server 2014 (Standard and Enterprise editions)
Microsoft SQL Server 2012 (Standard and Enterprise editions)
Microsoft SQL Server 2008 R2 (Standard, Enterprise and Datacenter editions
Microsoft SQL Server 2008 with SP3 (Express, Standard and Enterprise editions)
Microsoft SQL Server 2005 (Express, Standard and Enterprise editions) with SP4

Important Note: To support TLS1.2, you must upgrade the SQL Server express to the latest patch.

Email Servers & Clients

Component	Supported Platforms
Supported Email Servers	Microsoft Exchange 2007, 2010, 2013, 2016, 2019, Office 365 Lotus Domino 8.5, 9.0 Supports SMTP for sending and POP, IMAP, Exchange and Lotus Domino for receiving
Supported Email Clients	Microsoft Outlook 2007, 2010, 2013 32 bit only, 2016, 2019 Lotus Notes 7.0, 8.0, 8.5, 9.0

Directory Services

Component

Supported Platforms

Supported
Directory Services

· Microsoft Active Directory Services (ADS) 2008, 2012, 2016, 2019

· Novell eDirectory™ 8.7.3 IR4, 8.8

· Lotus Domino 8.5, 9.0

BMC Track-It! Technician Client Application

Component	Minimum Requirement ³
Computer and processor	2 gigahertz (GHz) Pentium 4 class (or equivalent) processor
Memory	1 gigabyte (GB) RAM or higher Recommended 2 gigabyte (GB) RAM or higher
Hard disk	200 megabytes (MB); a portion of this disk space will be freed after installation
Display	1024x768 or higher resolution monitor Best viewed on 1280x1024 or higher resolution monitor
Other	The following software will be installed to support application functionality if it is not already present: · .NET Framework 4.0 · MDAC 2.8
Network connectivity (to Track-It! Server components)	256 KBPS or higher

Supported Technician Client Operating Systems

Operating System

Supported Versions

Windows operating systems

Windows 10 32 and 64 bit⁴ (Pro and Enterprise)
Windows 8.1 32 and 64 bit⁴ (Pro and Enterprise)
Windows 8 32 and 64 bit⁴ (Pro and Enterprise)
Windows 7 32 and 64 bit⁴ with SP1 (Business, Enterprise and Ultimate editions included)
Windows Server 2012
Windows Server 2008 R2 64 bit⁴ with SP1 (Standard, Web, Enterprise & Small Business Editions included)
Windows Server 2008 32 and 64 bit⁴ with SP2 (Standard, Web, Enterprise & Small Business Editions included)
Windows Vista 32 and 64 bit⁴ with SP2 (Business, Enterprise and Ultimate editions included)

BMC Track-It! Web & BMC Track-It! Self Service Web Client

Component

Minimum Requirement ³

Display

1024 x 768 or higher resolution monitor

Best viewed on 1280x1024 or higher resolution monitor

Network Connectivity (to Track-It! Web Server)

256 Kbps or higher

Supported Web Browsers

Web Browsers	Supported Versions
Microsoft Internet Explorer	9, 10 and 11
Apple Safari	9.2.1 for MAC
Google Chrome	30 and later
Mozilla Firefox	24 and later

BMC Track-It! Mobile Web

Component	Minimum Requirement
Display	320 x 480 pixels or higher resolution

Supported Mobile Operating Systems

Mobile OS	Supported Versions
Android	5.0
iOS	9.2.1

BMC Track-It! Audit

Supported BMC Track-It! Audit Operating Systems

Operating System

Supported Versions

Windows Platforms

(with PC Audit)

Windows 10 64 bit⁴

Note: Windows 10 Mobile is not supported.
Windows 8.1 64 bit⁴
Windows 8 32 and 64 bit⁴
Windows 7 32 and 64 bit⁴
Windows 2012 64 bit⁴ Servers (Standard, Enterprise, Small Biz and Web)

Note: .Net Framework 3.5 is required for Windows 2012 only.
Windows 2008 R2 64 bit⁴ Servers (Standard, Enterprise, Small Biz, Datacenter and Web)
Windows 2008 32 and 64 bit⁴ Servers (Standard, Enterprise, Small Biz and Web)
Windows Vista 32 bit and 64 bit⁴ (Business and Ultimate editions)

Mac Platforms

(with Mac Audit add-on)

MacOS 10.15: Catalina- 2019
MacOS 10.14: Mojave- 2018
MacOS 10.13: High Sierra- 2017
MacOS 10.12: Sierra- 2016

Supported Hardware for BMC Track-It! MAC Audit

Operating System	Hardware
MacOS 10.15 (Catalina)	· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers
MacOS 10.14 (Mojave)	· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers
MacOS 10.13 (High Sierra)	· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers
MacOS 10.12 (Sierra)	· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers
Mac 10.11 (El Capitan)	· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers
Mac 10.10 (Yosemite)	· iMac Intel Core™ Duo · Mac Mini · Mac Pro · MacBook (Pro and Air) · Mac Servers

BMC Remote Host Module

(Deployed to End-User or Server Machines)

Component	Minimum Requirement
Computer and processor	Intel Pentium processor or higher, or 100% compatible
Memory	OS requirement plus additional 128 megabytes (MB)
Hard disk	<= 15 megabytes (MB)
Display	Any 100% VGA compatible graphics adapter supported by Windows
Other	· Smart Card Authentication to Active Directory requires that the Security Server(s), Active Directory and Active Directory domain controllers be configured properly. · Active Directory must trust a certification authority to authenticate users based on certificates from that CA. · As with any PKI implementation, all parties must trust the Root CA to which the issuing CA chains.

Supported BMC Remote Host Operating System

Operating System	Supported Versions
Operating System	Platform: 32-bit and 64-bit Windows 10 Windows 8 Windows Server 2012 Windows Server 2016 Windows Server 2019 Windows 7 Starter, Home Premium, Professional, Ultimate, Enterprise(SP 0,1) Windows Vista Home Premium, Basic, Business, Ultimate (SP 0,1,2) Windows Server 2008 R2 Foundation, Standard, Enterprise, Datacenter(SP 0,1) Windows Server 2008 Web, Standard, Enterprise, Datacenter (SP 0,1)
Processor	Intel or compatible
Disk Space	<30 megabytes (MB)

BMC Remote Guest Module

(Installed with the BMC Track-It! Technician Client Application)

Component	Minimum Requirement
Computer and processor	Intel Pentium processor or higher, or 100% compatible
Memory	OS requirement plus 512 megabytes (MB) RAM or higher
Hard disk	Hard disk 50 megabyte (MB); a portion of this disk space will be freed after installation
Display	Display 1024x768 or higher resolution monitor as the Guest module requires at least 256 colors (16-bit color depth or higher recommended)

Supported BMC Remote Guest Operating System

Operating System

Supported Versions

Windows operating systems

Windows 10 32 and 64 bit⁴
Windows 8 32 and 64 bit⁴
Windows 7 32 and 64 bit⁴ with SP1(Starter, Home, Premium, Business, Enterprise and Ultimate editions included)
Windows 2012 64 bit⁴ Servers (Standard, Enterprise, Small Biz and Web
Windows Server 2008 R2 64 bit⁴ with SP1 (Standard, Web, Enterprise & Small Business Editions included)
Windows Server 2008 32 and 64 bit⁴ with SP2 (Standard, Web, Enterprise & Small Business Editions included)
Windows Vista 32 and 64 bit⁴ with SP2 (Business, Enterprise and Ultimate editions included)

Notes

Minimum requirements do not include requirements for the server operating system or any other application (i.e., MS SQL, MS IIS, anti-virus, etc.) installed on the same server.
If several BMC Track-It! components (i.e., BMC Track-It!, database or web server application) are installed together on a common server, the minimum requirements for each server component must be combined, and Note 1 above will also apply.
Actual requirements and product functionality may vary based on your system configuration and operating system.
Itanium 64 bit processors are not supported.
Recommendation: >=512 Kbps connectivity from audited machine to BMC Track-It! server. Bandwidth from an “audit distribution (collection) point” back to the BMC Track-It! server does not have this recommendation, as this process is external from BMC Track-It!
BMC Track-It! no longer supports Windows Server 2003 Enterprise as of July 14, 2015.
Windows XP is no longer supported by Microsoft as of April 8, 2014.

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