| Release Notes |
| Version: 2.4.00 |
| May 31, 2007 |
| Supporting BMC Performance Manager Solutions, Express Solutions, and PATROL® Integration Solutions |
BMC Software is releasing version 2.4.00 of the BMC Performance Manager Solutions. This document provides an overview of all Performance Managers, and it provides detailed information for those Performance Managers that do not have their own release notes.
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Before you install a Performance Manager, check the Customer Support website at http://www.bmc.com/support_home for updated information about this version. Flashes, technical bulletins, and resolutions on the support site contain details about any fixes that were issued for this version after its release. |
Overview of BMC Performance Manager Solutions
A Performance Manager (also known as a BMC Performance Manager Solution) extends the capabilities of the BMC Performance Manager Portal product (the Portal) by adding monitoring features for specific environments. Performance Managers provide monitoring results in the form of parameters that are grouped into application classes. They also provide event notification. By customizing parameter thresholds, you can tailor event notification to suit your needs.
This release contains the following types of Performance Managers:
Included Performance Managers
Table 1 describes the Performance Managers that are included on the BMC Performance Manager Solutions CD. The table also lists the names of the Performance Manager Archive (PAR) files associated with each Performance Manager.
Included PATROL Integration Performance Managers
Table 2 describes the PATROL integration Performance Managers that are also included on the BMC Performance Manager Solutions CD. The table also lists the names of the PAR files associated with each Performance Manager, and provides the version numbers of the PATROL KM products that correspond to each Performance Manager. For more information about these, see the BMC Performance Manager Integration with PATROL Release Notes.
Internationalization and localization support
Table 3 lists the internationalization and localization support for the Performance Manager solutions for 2.4. The online Help for all components is displayed in English.
| Performance Manager component |
French |
German |
Korean |
Japanese |
Simplified Chinese |
Traditional Chinese |
||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Runs a |
View b |
Runs |
View |
Runs |
View |
Runs |
View |
Runs |
View |
Runs |
View |
|
| BMC Performance Manager Express for Databases |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager Express for Mail Servers |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager Express for SNMP Devices |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager Express for Web Application Servers |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager Express for Web Servers |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager Express for Lightweight Protocols - Internet Protocols |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager Express for Servers |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager for Business Applications |
no |
no |
no |
no |
no |
no |
no |
no |
no |
no |
no |
no |
| BMC Performance Manager for Citrix Presentation Server |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
yes |
| BMC Performance Manager for Virtual Servers |
no |
no |
no |
no |
no |
no |
no |
no |
no |
no |
no |
no |
| a Component runs on the operating systems for the specified languages and can accept input, process, and display data in that language. b Component’s user interface is translated for the specified languages. |
Table 4 lists the internationalization and localization support for the PATROL integration Performance Managers for 2.4.
| Performance Manager component |
French |
German |
Korean |
Japanese |
Simplified Chinese |
Traditional Chinese |
||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Runs a |
View b |
Runs |
View |
Runs |
View |
Runs |
View |
Runs |
View |
Runs |
View |
|
| BMC PMI with PATROL for Internet Server Manager |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
| BMC PMI with PATROL for Log Management |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
no |
yes |
no |
| BMC PMI with PATROL for MS Exchange |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
| BMC PMI with PATROL for MS SQL Server |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
no |
yes |
no |
| BMC PMI with PATROL for Oracle |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
no |
yes |
no |
| BMC PMI with PATROL for UNIX and Linux |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
no |
yes |
no |
| BMC PMI with PATROL for WebSphere AS |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
| BMC PMI with PATROL for WebSphere MQ |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
yes |
no |
| BMC PMI with PATROL for Windows Servers |
yes |
no |
yes |
no |
yes |
no |
yes |
yes |
yes |
yes |
yes |
no |
| a Component runs on the operating systems for the specified languages and can accept input, process, and display data in that language. b Component’s user interface is translated for the specified languages. |
Table 5 on page 8 lists the BMC Performance Manager Integration with PATROL components that have compatible PATROL KMs that have been localized in Japanese. These localized PATROL KMs are also compatible with the BMC Performance Manager Portal version 2.4 in a Japanese environment.
Downloading Performance Manager Solutions from the web
This section contains instructions for downloading the BMC Performance Manager Solutions from the BMC Software Electronic Product Download (EPD) website, http://www.bmc.com/ega/. You might want to print these instructions or save this file to reference later.
If you are installing the BMC Performance Manager Portal and BMC Performance Manager Solutions products at the same time, download both products before you begin installing the Portal. If the BMC Performance Manager Solutions are downloaded and available during the Portal installation, the Portal installation can install the solutions and automatically load the PAR files.
If you have already installed the Portal, you must install the BMC Performance Manager Solutions and load their PAR files manually. See "Installing Performance Managers".
To download the product from the web
1 Create a temporary directory on your computer that is different from the directory to which the BMC Portal archive was extracted.
2 From the EPD website, http://www.bmc.com/ega/, access the EPD web page for BMC Performance Manager Infrastructure and Solutions.
3 Click BMC Performance Manager Solutions.
4 Select the file to download:
5 Click the Continue button.
6 To download documentation, right-click the documents that you want to download, and then select Save Target As.
7 Click Download Product File.
8 Extract all files from the downloaded file into the temporary directory that you created in step 1 on page 8.
9 Using these release notes and the separate release notes (if any) for the solutions, review the installation requirements and installation instructions, as described in "Installing Performance Managers".
Installing Performance Managers
A Performance Manager resides within a Performance Manager Archive file (PAR file). Before you can use a Performance Manager, you must load its PAR file into the Portal. If you are upgrading from a previous version of a Performance Manager, skip to "Upgrading from earlier versions".
When loading a PAR file, choose one of the following methods:
— the BMC Performance Manager Solutions CD
— the directory in which you downloaded the PAR file from the BMC Software Electronic Product Download (EPD) site
For more information about loading PAR files, see the BMC Performance Manager Portal Monitoring and Management Guide.
To manually load a PAR file from the Portal
1 Place the Performance Manager (PAR) file in a known location on your file system or have the BMC Performance Manager Solutions CD available for use.
2 Log on to the Portal with Portal administrator credentials, and select the Portal tab.
3 Under Tasks in the navigation pane, select Performance Managers to open the Performance Managers page.
4 Click Upload to open the Performance Managers–Import page.
5 Click Browse to open a file selection dialog box, and select a PAR file from one of the following sources:
The PAR file names are listed in Table 1.
The PAR file names are listed in Table 2.
6 Click Open on the file selection dialog box.
7 Click Upload.
The Portal installs the PAR file in the database. The Performance Manager appears in the list of Performance Managers and has a status of Published.
Now, when you add an element to monitor in the Portal, you can choose the PAR file that you loaded.
For information about removing PAR files from the BMC Performance Manager Portal, see the BMC Performance Manager Portal Monitoring and Management Guide.
Upgrading from earlier versions
If you install or import a PAR file that replaces an earlier version of that PAR file on your Portal, the new version of this Performance Manager appears on the Performance Managers page with a status of Unpublished. The procedures in this section
When an upgrade occurs to an existing application class, the following information is migrated to the new version of the application class:
For a list of any changes to Performance Managers that occur during the upgrade process, see each Performance Manager’s “Upgrade issues” section in this document (or separate release notes).
For more information about upgrading Performance Managers, see the BMC Performance Manager Portal Monitoring and Management Guide and the BMC Portal Installation Guide.
To upgrade a Performance Manager to version 2.4.00 during a Portal upgrade
1 During the installation of the Portal, select Performance Managers from the BMC Performance Manager Solutions CD.
2 After installation, log on to the BMC Portal with Portal administrator credentials and click the Portal tab.
3 Under Tasks in the navigation pane, select Performance Managers.
The Performance Managers that you selected from the BMC Performance Manager Solutions CD appear on the Performance Managers page and have a status of Unpublished. The earlier versions of those Performance Managers have a status of Published or In Use.
4 Select the new version of each Performance Manager and click Publish.
The status of the new version of each Performance Manager changes to Publishing and then Published.
The status of the earlier version of each Performance Manager changes to Upgrading and then the Performance Manager is removed from the page.
To upgrade to version 2.4.00 by importing a PAR file
1 Place the PAR file for the Performance Manager in a location that you can access through your file system:
2 Log on to the Portal with Portal administrator credentials, and select the Portal tab.
3 Under Tasks in the navigation pane, select Performance Managers to open the Performance Managers page.
4 Import the PAR file:
A Click Upload to open the Performance Managers–Upload page.
B Click Browse to open a file selection dialog box, and select a file.
C Click Upload.
The new version of the Performance Manager appears in the list and has a status of Unpublished, and the earlier version has a status of Published or In Use.
5 Select the Performance Manager and click Publish.
The status for the current version of the Performance Manager changes to Publishing and then Published. The status for the earlier version of the Performance Manager changes to Upgrading and then is removed from the page.
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To have the Performance Managers page reflect status changes, you might need to click the Performance Managers task in the navigation pane. |
What’s new in BMC Performance Manager Solutions
The following Performance Managers have been updated with new features for version 2.4:
For information on the new features and changes in these Performance Managers, see their individual release notes.
BMC Performance Manager Express for Mail Servers 2.3.00
This Performance Manager monitors various aspects of Microsoft Exchange Server. You must install or import the BMC-PM-Express-for-Mail-Servers-2.3.00.par file before you can use the Exchange Server application class. To use this application class, select Exchange Server on the Application Classes page when adding an element.
Supported operating systems for BMC Performance Manager Express for Mail Servers
For Microsoft Exchange Server 2000 and 2003, the following operating systems are supported:
What’s new in BMC Performance Manager Express for Mail Servers
Version 2.3 of BMC Performance Manager Express for Mail Servers includes the following new features:
— Total Recipients Queued
— Work Queue Bytes
— Active Connection Count
What’s changed in BMC Performance Manager Express for Mail Servers
The Transport Driver Metrics application class has been removed, including its container and parameter, Current Pending Local Delivery.
BMC Performance Manager Express for SNMP Devices 2.3.00
This Performance Manager monitors the status and performance statistics of network devices that use the SNMP protocol. You must install or import the BMC-PM-Express-for-SNMP-Devices-2.3.00.par file before you can use it. To use this application class, select Networking Functions on the Application Classes page when adding an element.
What’s new in BMC Performance Manager Express for SNMP Devices
Version 2.3 of BMC Performance Manager for SNMP Devices includes the following new features:
— Bandwidth Utilization
— Number of Inbound Packets Contained Errors
— Number of Outbound Packets Contained Errors
— Total Octets Received
— Total Octets Transmitted
What’s changed in BMC Performance Manager Express for SNMP Devices
The name of this Performance Manager has changed from BMC Performance Manager Express for Universal Devices to BMC Performance Manager Express for SNMP Devices.
BMC Performance Manager Express for Web Application Servers 2.3.00
This Performance Manager monitors JBoss, WebLogic, and IBM WebSphere application servers. You must install or import the BMC-PM-Express-for-Web-App-Servers-2.3.00.par file before you can use its application classes. To use this Performance Manager, select one of the following options on the Application Classes page when adding an element:
Supported application servers for BMC Performance Manager Express for Web Application Servers
This section lists the application servers supported by BMC Performance Manager Express for Web Application Servers:
What’s new in BMC Performance Manager Express for Web Application Servers
The following items are new for BMC Performance Manager Express for Web Application Servers 2.3.00:
— (JBoss) Active Thread Count, Free Memory, and Total Memory
— (WebLogic) Heap Free Current and Heap Size Current
— (Websphere) Free Memory and Heap Size
Issue in BMC Performance Manager Express for Web Application Servers
(tracking number QM001510862) The threshold direction of the Available Connection Count parameter in the JBOSS application classes is ascending but should be descending.
BMC Software recommends not setting thresholds for this parameter.
BMC Performance Manager Express for Web Servers 2.3.00
This product contains three Performance Managers that monitor web servers:
BMC Performance Manager Express for Web Servers - Apache
This Performance Manager monitors Apache web server activity and gathers performance statistics. You must install or import the BMC-PM-Express-for-Web-Servers-Apache-2.3.00.par file before you can use the Apache Web Server application class. To use this application class, select Apache Web Server on the Application Classes page when adding an element.
Supported Apache versions for BMC Performance Manager Express for Web Servers - Apache
Apache 1.3.34, 2.0.52, 2.0.55, and 2.2.0 are supported.
What’s new in BMC Performance Manager Express for Web Servers - Apache
Version 2.3 of BMC Performance Manager for Web Servers - Apache includes the following new features:
— Requests Per Second
— Throughput
— Requests Being Processed
— Total Accesses
Issue in BMC Performance Manager Express for Web Servers - Apache
The CPU Load parameter is dimmed on Windows platforms because the information is not available from the Windows version of Apache server.
BMC Performance Manager Express for Web Servers - IIS
This Performance Manager gathers system statistics for Microsoft Internet Information Server (IIS) 5.0 and 6.0. You must install or import the BMC-PM-Express-for-Web-Servers-IIS-2.3.00.par file before you can use the Internet Information Server application class. To use this application class, select Internet Information Server on the Application Classes page when adding an element.
Supported operating systems for BMC Performance Manager Express for Web Servers - IIS
Microsoft IIS 5.0 and 6.0 are supported on the following operating systems:
What’s new in BMC Performance Manager Express for Web Servers - IIS
Version 2.3 of BMC Performance Manager for Web Servers - IIS includes the following new features:
— Web Service Metrics
— ASP Metrics
— FTP Service Metrics
BMC Performance Manager Express for Web Transactions
This new Performance Manager monitors the response of a web servers’s URL, including the HTTP/S response status code, the HTTP/S response status text, and the time that the server took to respond to the request.
You must install or import the BMC-PM-Express-for-Web-Transactions-2.3.00.par file before you can use the Web Transaction application class. To use this application class, select Web Transaction on the Application Classes page when adding an element.
Supported protocol versions for BMC Performance Manager Express for Web Transactions
HTTP 1.0 and 1.1 are supported.
What’s new in BMC Performance Manager Express for Web Transactions
Version 2.3 of BMC Performance Manager Express for Web Transactions includes the following new features:
BMC Performance Manager Express for Lightweight Protocols - Internet Protocols 2.3.00
This Performance Manager monitors FTP servers, IMAP servers, NNTP servers, POP servers, SMTP servers, SSH servers, and Telnet servers. You must install or import the BMC-PM-Express-for-Lightweight-Protocols-2.3.00.par file before you can use its application classes.
To use this Performance Manager, select one of the following options on the Application Classes page under Port Monitors when adding an element:
Issue in BMC Performance Manager for Lightweight Protocols - Internet Protocols
(tracking number 521606) The Timeout for Connect field does not indicate the unit of the value that you enter. The unit is milliseconds. Affected applications classes are FTP Server, IMAP Server, NNTP Server, POP Server, SMTP Server, SSH Server, and Telnet Server.
Accessing online Help
You can access Help for any Performance Manager solution from the Portal as follows:
1 Click the Help link in the upper-right corner of the Portal.
2 When the Help window appears (this may take a few seconds), expand the Help table of contents as follows:
Portal Help => Performance Managers => category => BMC Performance Manager name
3 Expand the book for the topic that you want and click the topic entry to display the Help page.
You can also use the Index and Search tabs to find information. At this time, no context-sensitive Help is available for parameters or application classes.
Support for BMC Performance Manager Solutions
This section provides information about
Levels of support
BMC supports the following product versions and releases:
For more information about the latest support policies, see the Customer Support website at http://www.bmc.com/support_home.
BMC Performance Manager documents
The following documents support BMC Performance Managers:
Where to view the latest Performance Manager information
The latest Performance Manager information is available on the Customer Support website at http://www.bmc.com/support_home.
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If you do not already have a user name and password that allow you to fully access the Customer Support website, you can register for a user name and password on the site. |
From the Customer Support site, you can perform several tasks, including
Customer support
If you have problems with or questions about a BMC product, see the Customer Support website at http://www.bmc.com/support_home. You can view or download product documents, find answers to frequently asked questions, and download product updates and maintenance. If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, contact your local BMC office or agent.
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